VGM Pro can greatly improve existing CPAP, respiratory and other rental follow-up processes by utilizing phone, email or postal mail to contact patient at precise frequencies without being labor intensive. Compliance checks are greatly simplified with VGM Pro and makes spending valuable time and resources attempting to “track down” a patient a thing of the past. In addition, VGM Pro can easily be configured to track diabetic, enteral, urologic and other reoccurring supply orders.

Regular monitoring with VGM Pro encourages increased patient compliance translating into improved per-patient revenue as well as being proactive in supply reorders.

A noticeable increase in new patient referrals can be realized with VGM Pro with the ability to utilize hard data to demonstrate to referral sources the priority placed on customer follow-up, which in turn results in increased patient referrals and a greater share of the HME market.

By streamlining the patient follow-up process, VGM Pro allows the provider a better resource for tracking rental equipment than outmoded, time consuming labor intensive methods. In addition to being able to quickly and accurately identify patients nearing the end of an established authorization period, the provider can identify patients no longer using rental equipment for retrieval to return to inventory for quicker rental turn-around.

With VGM Pro a provider can identify changes in patient information or coverage including changes in patient address, physician, diagnosis, preferred method of contact and payer information.